Terms & Condition

TERMS & CONDITIONS

TERMS & CONDITIONS Thank you for visiting Broktail. Broktail fashion india pvt. ltd. provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. Since Broktail may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us. LEGAL This website is expressly owned and operated by Broktail fashion india pvt. ltd. Unless otherwise noted, all design and content featured on Broktail, including navigational buttons and images, artwork, graphics, photography, text, and the like - are copyrights, trademarks, trade dress(the visual appearance and overall image of a product or service), and/or intellectual property that are owned, controlled, or licensed by Broktail fashion india pvt. ltd. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Broktail fashion india pvt. ltd. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Broktail fashion India pvt. ltd. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only .If you decide to save, copy, or send any stuff from our website through email, remember that you don't own or get any rights to that stuff. Introduction Welcome to BROKTAIL, Where your trust is crucial to us. This Privacy Policy is crafted to explain how we, Broktail Fashion India Private Limited, and our affiliates, collectively referred to as "we," "our," or "us," collect, use, protect, share, or otherwise process your personal information through the Broktail website, accessible at https://www.broktail.com. While certain sections of the Platform may be browsed without registration, it's important to note that our products and services are exclusively offered within India. Your personal information will primarily be stored and processed in India, subject to data protection laws that may differ from those in your location. By accessing this Platform, providing your information, or utilizing any product/service offered here, you explicitly consent to adhere to the terms and conditions outlined in this Privacy Policy, the Terms of Use, and relevant service/product terms and conditions. Furthermore, you agree to be governed by the laws of India, including those pertaining to data protection and privacy. If you don't agree, please don't use our platform. Privacy Assurance at Broktail: Safeguarding Your Trust We collect your personal information related to your identity, demographics, and interactions with the Broktail Platform. Information such as name, date of birth, address, telephone/mobile number, email ID, occupation, and proof of identity or address may be requested during sign-up or while using our services. For certain products or services, we may ask for additional details like PAN, GST number, government-issued ID cards/numbers, and Know-Your-Customer (KYC) information. Sensitive personal information, including bank account details, credit/debit card information, biometric data for specific features, and passwords, may also be collected. In the course of our relationship, we collect various personal information when you use our platform, services, or interact with us. Your shopping behaviour, preferences, and other data are also collected to enhance your experience. While you can browse certain sections anonymously, providing personal information makes you identifiable. We may track your browsing behaviour, preferences, and conduct research on demographics to tailor our services. Aggregate analysis includes information such as URL history, browser details, and IP address. Participating in our loyalty program or third-party loyalty programs involves the collection of personal details for rewards. Transactions on our platform and third-party platforms are recorded. We recommend reviewing the privacy policies of third-party partners before disclosing information. We are not responsible for Third – party platform or company policies. Creating an account or transacting may require additional details like billing address and payment method information. Messages posted on public platforms or feedback/product reviews are stored for dispute resolution, customer support, and internal research. Certain activities on our platform necessitate registration, and we may use your contact information to provide personalized offers based on your preferences. If you receive communication claiming to be from Broktail seeking sensitive information like OTP, exercise caution and report it to law enforcement immediately. By using our platform, you are clearly agreeing to the terms outlined in this Privacy Policy of our platform. If you have any concerns or disagree with any aspect of our platform policy, we recommend avoiding from using our services & our platform. For any inquiries or concerns related to this policy, please contact us mailto:contact@broktail.com Last Updated: [Insert Date] USE Our utilization of personal information is dedicated to fulfilling your requested services, ensuring a seamless and personalized experience. If we want to use your personal information for marketing, like sending emails or messages, we give you the choice to say "no" and opt-out. It's up to you whether you want to participate. Our use of your personal information extends to assisting business partners in order handling and fulfilment, enhancing the customer experience, resolving disputes, troubleshooting issues, ensuring a secure service, facilitating financial transactions, assessing consumer interest in our products and services, updating you on offers and updates, customizing your platform experience, detecting and protecting against errors, fraud, and criminal activities, enforcing our terms and conditions, and conducting marketing research, analysis, and surveys. On occasion, we may seek your permission to access specific functionalities on your device, such as text messages, instant messages, contacts, camera, photo gallery, location, and device information. This access is requested to send commercial communications, enhance your platform experience, and provide access to products and services offered by sellers, affiliates, partners, or lending partners. Please be aware that denial of permission may impact your access to these products and services. In our ongoing efforts to enhance our product and service offerings, we collect and analyze demographic and profile data related to users' activities on our platform. Your IP address is used to diagnose server issues, administer our platform, and gather broad demographic information. Periodically, we may request your participation in surveys conducted by us or through third-party market research agencies. These surveys may seek personal information, contact details, gender, date of birth, demographic details (such as pin code, age, or income level), interests, household or lifestyle information, purchasing behaviour, and preferences. Participation in surveys is entirely voluntary, and the data collected is used to tailor your platform experience, present content based on your interests, and display information according to your preferences. COOKIES We employ data collection devices like "cookies" on specific pages of the Platform to analyze webpage flow, measure promotional effectiveness, and enhance trust and safety. These small files, placed on your hard drive, assist in delivering our services and do not contain personal information. Certain features are exclusively available through the use of cookies, facilitating less frequent password entry during a session and providing targeted information aligned with your interests. Most cookies are "session cookies," automatically deleted at the session end. You have the option to decline/delete our cookies, though it may limit certain features and require more frequent password entry. Third-party cookies on some Platform pages are beyond our control. We utilize third-party cookies, like Google Analytics, for marketing and analytical purposes, understanding customer site usage. You can review Google's privacy policy and opt-out of Google Analytics. Our website may gather general internet usage information via a cookie file, improving our site and delivering a personalized service. Your consent to our Online Privacy Policy and the processing of Personal Information is presumed when using our website, acknowledging the outlined purposes and those explained during data collection on the Web. THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES Certain content or applications, including advertisements, on the Website may be served by third parties, such as advertisers, ad networks and servers, content providers, and application providers. These third parties may utilize cookies independently or in conjunction with web beacons or other tracking technologies to gather information about your usage of our website. The information they collect may be linked to your personal information, or they may compile data, including personal information, related to your online activities across various websites and online services over time. This information may be employed to deliver interest-based (behavioral) advertising or other targeted content. It is important to note that we do not have control over the tracking technologies employed by these third parties or how they utilize them. If you have inquiries about a specific advertisement or other targeted content, we recommend reaching out to the responsible provider directly. SHARING We may internally share your personal information among Broktail Fashion India entities, corporate affiliates, and other entities to grant you access to their services and products. Such sharing might lead to marketing communication from these entities unless you explicitly opt-out. Additionally, personal information may be disclosed to third parties for purposes such as providing access to our services, meeting legal obligations, enforcing user agreements, facilitating marketing and advertising activities, and preventing fraudulent or illegal activities related to our services. In certain circumstances, personal and sensitive information may be disclosed to government agencies or authorized law enforcement entities as required by law or in good faith belief to respond to legal processes. Disclosure to law enforcement offices, third-party rights owners, or others may occur in the good faith belief that it is reasonably necessary to enforce our Terms or Privacy Policy, address claims of rights violations, or protect the rights, property, or personal safety of our users or the general public. In the event of a merger, acquisition, or business reorganization involving our assets, we and our affiliates may share or sell some or all of your personal information with the other business entity. The new entity resulting from such transactions will be obligated to adhere to this privacy policy regarding your personal information. TERMS & CONDITIONS Thank you for visiting Broktail. Broktail fashion india pvt. ltd. provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. Since Broktail may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us. LEGAL This website is expressly owned and operated by Broktail fashion india pvt. ltd. Unless otherwise noted, all design and content featured on Broktail, including navigational buttons and images, artwork, graphics, photography, text, and the like - are copyrights, trademarks, trade dress(the visual appearance and overall image of a product or service), and/or intellectual property that are owned, controlled, or licensed by Broktail fashion india pvt. ltd. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Broktail fashion india pvt. ltd. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Broktail fashion India pvt. ltd. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only .If you decide to save, copy, or send any stuff from our website through email, remember that you don't own or get any rights to that stuff. AVAILABILITY At Broktail, we are committed to most of the crafting distinctive and eco-friendly merchandise that defines the essence of Broktail. Please be aware that a significant number of our featured items are available in limited quantities. Due to their unique and limited nature, Brands on our platform do not keep stock Brands on our platform create items especially after an order is placed. Some designs may not be replaceable or reproduced. When an item showcased on Broktail is no longer available after closing slots, we make every effort to promptly remove it from the website. RETURN AND EXCHANGE POLICY At Broktail, we strive to ensure your satisfaction with every purchase. Please review our Return and Exchange Policy: Eligibility: • Your standard purchase qualifies for Return or Exchange under the following circumstances: • Receipt of an incorrect product. • Identification of a quality or manufacturing defect. Sizing Issues and Custom Measurements: • Sizing issues related to your chosen size or measurements provided under our Custom Measurement section are not applicable for return or exchange. Notification Period: • Kindly notify us of any concerns within 1 working day (24 hours) from the receipt of the product. This timeframe is based on the day it was delivered to you via your chosen delivery method. Return Conditions: • Returned merchandise must be unworn, unaltered, and unwashed, with all original tags intact. • Returns undergo processing after the merchandise has undergone a quality check upon receipt. • The return package must be free from damage or missing items and should receive approval from our quality-checking team. • [Your Brand Name] reserves the right to refuse any return that does not comply with the aforementioned conditions. Prior Intimation and Shipping Costs: • Do not send any product without prior intimation. • If you receive an incorrect product or identify a quality/manufacturing defect, Broktail covers the shipping costs for the return. • For size-related issues or other concerns, the cost of shipping for exchanges or returns is the responsibility of the customer. Please note that you will not be entitled to cancel or return an order for any bespoke item unless the product is faulty or not as described. Broktail reserves the right to not accept returns in case the product is used or damaged by the customer. REFUND POLICY FOR MAKE-TO-ORDER PRODUCTS At Broktail, our commitment to sustainability and the unique nature of Brands on our platform’s make-to-order products influences our refund policy. Please be aware of the following: • Due to the personalized and tailored nature of make-to-order items, refunds are not offered after the initial 2-hour cancellation window. • Once your order has progressed to the production stage, Fashion brands on our platform/we are unable to process refunds. We appreciate your understanding of this policy, which enables us to maintain our commitment to responsible and sustainable practices Shipping Policy Shipping & Delivery Made-to-Order Policy: Embracing Environmental Sustainability At Broktail we proudly embrace an environmentally sustainable strategy through our commitment to slow fashion. Fashion brands on our platform follow a "Make-to-Order" approach, emphasizing their commitment to environmental preservation. Together we believe in responsible production practices and refrain from creating excess products that could harm our surroundings. Order Processing and Dispatch: For products crafted on a made-to-order basis,. Fashion brands on our platform initiate dispatch within 21 days from the slot of order close date unless exceptional circumstances are communicated. It's important to note that the extension on the Make-to-Order timeline is a result of our inability to produce for the last 60 days, and we sincerely appreciate your understanding in this matter. Processing and Shipping Timeline: Orders undergo processing and shipping within 21 working days (excluding Weekends and Public Holidays), tailored to the unique characteristics of your selected product. The estimated dispatch time for each product is transparently communicated in its description, providing you with the necessary information for an informed purchase. Fashion brands on our platform Make-to-Order, you actively participate in our commitment to sustainable and responsible fashion. Fashion brands on our platform/Broktail thank you for your understanding and collaboration in fostering an environmentally friendly approach to production. DELIVERY & SHIPPING POLICY: Shipping within India At Broktail, Fashion brands on our platform are committed to providing a seamless delivery experience tailored to your convenience. Here's a breakdown of our policy for shipping within India: Shipping Charges: • The shipping charge is determined by our trusted delivery partner company, ensuring a fair and transparent process. Delivery Timeline: • Delivery to major cities typically takes 1 to 3 days from our packing units within the 21-day production period. • For smaller cities, please allow 3 to 5 days for delivery. However, rest assured that your order will be dispatched within the 21-day timeframe. Important Note: • It is crucial

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