Shipping Policy

Shipping & Delivery

Made-to-Order Policy: Embracing Environmental Sustainability
At Broktail we proudly embrace an environmentally sustainable strategy through our commitment to slow
fashion. Fashion brands on our platform follow a "Make-to-Order" approach, emphasizing their commitment to
environmental preservation. Together we believe in responsible production practices and refrain from creating
excess products that could harm our surroundings.
Order Processing and Dispatch:
For products crafted on a made-to-order basis,. Fashion brands on our platform initiate dispatch within 21 days
from the slot of order close date, unless exceptional circumstances are communicated.
It's important to note that the extension on the Make-to-Order timeline is a result of our inability to produce for
the last 60 days, and we sincerely appreciate your understanding in this matter.
Processing and Shipping Timeline:
Orders undergo processing and shipping within 21 working days (excluding Weekends and Public Holidays),
tailored to the unique characteristics of your selected product.
The estimated dispatch time for each product is transparently communicated in its description, providing you
with the necessary information for an informed purchase.
Fashion brands on our platform Make-to-Order, you actively participate in our commitment to sustainable and
responsible fashion. Fashion brands on our platform/Broktail thank you for your understanding and
collaboration in fostering an environmentally friendly approach to production.
DELIVERY & SHIPPING POLICY: Shipping within India
At Broktail , Fashion brands on our platform are committed to providing a seamless delivery experience
tailored to your convenience. Here's a breakdown of our policy for shipping within India:
Shipping Charges:
 The shipping charge is determined by our trusted delivery partner company, ensuring a fair and
transparent process.
Delivery Timeline:
 Delivery to major cities typically takes 1 to 3 days from our packing units within the 21-day production
 For smaller cities, please allow 3 to 5 days for delivery. However, rest assured that your order will be
dispatched within the 21-day timeframe.
Important Note:
 It is crucial to provide accurate and complete address details for successful dispatch. Incomplete
addresses or incorrect contact information may hinder the dispatch schedule.
Shipping & Returns Information:
Taxes on Shipping:
 The taxes and charges associated with shipping are imposed in accordance with the government
regulations in India. It is essential to note that these charges are beyond our control.
Responsibility Disclaimer:
 Broktail holds no responsibility for non-delivery of orders due to unforeseen circumstances. In the event
that a customer opts to reject a parcel at customs, Broktail will not be liable for any refund.